After years as a BI management consultant, I am very aware of the business processes we encounter at our customers. Many of our customers have some level of automation and process optimization, but a lot of tasks are primarily performed manually by a single user or a small group with specific knowledge within the area. This is often done to ensure that the manual process work properly and that the organization´s special rules are applied.
Many of these processes follow the pattern of:
- Finding relevant data in one system
- Export data
- Add and/or modify data
- Upload/manually input into a new system
- Notify that the tasks have been performed
Although this approach provides great flexibility, it makes it difficult to scale and enter the general business. Another problem is that manual processes tend to cause more errors such as lower data quality and lower speed, which cause problems in other processes later.
The development of modern IT systems with the increasing introduction of a wide range of integration possibilities, now makes it possible to optimize many of these processes easily and robustly.
By using the Qlik platform, we have had great success with business process optimization. The core is to enable the business user to perform the tasks directly from the instrument panel in the view and specifically selected data.
